Frequently Asked Questions

Custom and personalized orders

All Custom and Personalized orders are FINAL SALE. No refund or exchange or cancellation will be allowed.

Gift wrapping and packaging

Each item comes in a gifted box.

Sizing details

If you are unsure of your ring size, you can purchase a ring sizer on our site. Some of our rings are subject to a ring sizing fee, if you need your ring sized again. So please be aware that we will charge you a resizing fee, if you ordered the wrong size. Most of our rings can be exchanged for another size but we will charge a shipping fee.

Care instructions

Jewelry is delicate piece of commodity, therefore, you should treat it as best as you can. Avoid getting your ring wet or wear it in the shower or pool or jacuzzi or while doing strenuous activities. Also, avoid contacting your jewelry w/ lotion, perfume, or oil. Most damages comes from being careless with you jewelry, therefore, be cautious while wearing it.

*PLATING such as ROSE GOLD PLATING or 18k Vermeil ARE NOT A PERMANENT FINISH. Thus, it will eventually rub off. If that bothers you, purchase the sterling silver option.

*To increase the LONGEVITY of the plating, DO NOT GET IT WET or rub oils or lotions, acids or anything that can strip off the layer.

* Please store your jewelry in a zipped plastic packet to prevent oxidation

OOAK/One of a Kind

OOAK/One of a Kind pieces are FINAL SALE with no refunds or exchanges.

How to Shop for Jewelry Online

Photos DO NOT REPRESENT the size of stone as images are zoomed so that details can be visible.

Please read the DESCRIPTION that states the size of each stone.

Also, photos that are taken on our model may appear bigger or smaller on you, therefore it is imperative to read the description that we have provided.

Shipments

Please contact USPS regarding any issues you have with your shipment, provide them your tracking number in order to be assisted. We are not the logistic department, so once it is dropped off USPS, you are responsible to resolve any issues with USPS.

International Order

We are not responsible for lost/stolen packages, I would recommend upgrading the shipping method to Priority or Express as these come with a tracking number. First Class shipping method lacks tracking number and insurance so if it fails to reach you, we will not be held accountable.

International Free Shipping offered will be shipped from Thailand

Processing and Shipping Deadlines

Please check the Processing Time as each product differs.

Please note that regardless of what Shipping Method you choose, it will not override our Processing Time. Please be aware of this, as customers have made the false assumption that it will be processed quicker, which is NOT THE CASE.

We are a Handcrafted Jewelry Company that takes pride in handcrafting each piece, sometimes it will take longer than anticipated so please be patient with us.